Dear Valued Client, 

 

We have seen that order data is not coming through properly due to API whitelist setting. 

Please update your API setting at Shopee so that Smartship/Qxpress can proceed your order. 

 

Path: open.shopee.com

 

How to update

Console > App list > Click your own App and Edit  IP whitelist setting

 

IP List to provide  

211.115.121.4

211.115.121.6 

211.115.102.134

20.214.92.38

 

 

 

Reference : Announcement - Shopee Open Platform 

 

 

Thank you.

 

Best Regards,

Qxpress